"I wish we were flooded..."

It’s true! One of our call centres in Mumbai, India is flooded. (I’m sure you heard about all the rain that has been going on over there!) For that reason, our place is “flooded” with calls. Pardon the pun.

All customers complain about waiting. All agent complain because about being unable to wait. As for the supervisors, they run across the centre with their two-way radio to chase after people not doing their job and not coming back on the phone on time. They are like chicken that just got their heads cut off!

On the same line of ideas, the discussion between my sociophobia self and the customers is so predictable that it can summarised in the little script below!

Me: Thank you for calling technical support. Rémi speaking. May I get your name and order number please.
Fool: My name is George, G-E-O-R-G-E, and my phone number is 412-3…
Me: No. May I get your order number please.
Fool: Oh! I thought you said “phone number”. I got a case number. Do you want that?
Me: I can take that.
Fool: 49711211.
Me: That’s an order number… What can I do for you today?
Fool: I’ve been waiting 30 minutes on the line to get you and you better help me.
Me: (Oh, I’m scared.) Yes…

I will write the rest of that “average” discussion later, but it gives you an idea for now.