Rémino

Well, nothing much today that I’ve never dealt with before. Except for that guy who was calling about his AOL CD not starting, while his DVD and CD drives were gone in the “My Computer” window.

I’ve found and simply read the Microsoft Knowledge Base Article 314060 “CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP”, wrote a registry file to fix the problem, and gave the address to the customer.

He downloaded the file, applied the registry data, and it was all working again.

Well, his drives, that is. AOL could still not work.

I hate AOL.

Another customer called to backup her data. She wanted to copy her family’s files in three accounts on her computer, and that included each user’s files in “My Documents”, on the Desktop, and their Outlook Express data, and some Outlook data. She also wanted the “Shared Documents”. Argh!

Bah… No way I was going to spend hours with her telling where to click and where to drag the files to. I simply put her on hold and took 3 minutes of my time to write two batch files, qbackupA.bat and qbackupU.bat that I’ve put in one ZIP file. The first batch file copies all the “Shared Documents”, and the later copies the files in “My Documents”, on the Desktop, the Outlook Express data, and the Outlook data for the current user. All the files are copied in C:\Data Backup.

I just made the file, uploaded QBackup.zip to my server, told her where to get it, and we did the back up in a lot less time. Good.

There was also the other guy calling about setting up his network, which uses a Dell TrueMobile 1184 router. When searching on Google about that router, I found out that it’s using Linux to work, and that it can be hacked.

Go Linux!